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Next Generation Enrollment’s Call Centers provide a fully customized experience providing enrollment support, technical support and year-round employee advocacy services. Think of Next Generation Enrollment’s (NGE) Call Centers as an extension of your team to handle day-to-day benefits administration. We are your front line to answer questions, get employees enrolled and help with a host of other employee advocacy needs.

 

Customization

We offer personalized support when you need it most. In fact, we customize the experience just for you, with a benefits center in your preferred name, toll-free telephone number, customized knowledge base and protocols to best support your staff.

 

Empowerment

NGE’s support professionals will act as an expert extension of your team to handle daily benefits administration and make you more productive. Need help only during open enrollment, or once ACA 1095 forms are mailed? NGE can service your employees when your need for support is the greatest.

 

Enablement

Our support staff makes your job easier and your employees happier by helping them with questions or even to resolve claims. All so you have the time needed to focus on what’s really important — your business!

 

Technology

Our call center makes the most of technology to operate efficiently. We strive to maintain very low wait times and we offer alternatives to waiting for a live person. Online Chat is available, and many frequently asked questions can be resolved this way. If there is a wait time on the phone, NGE’s call back feature allows you to hold your position in the queue and receive a call back when it’s your turn. Our cutting-edge digital knowledge base ensures information specific to your company’s benefits and employees is at our representatives’ fingertips.

 

Features at a Glance:

  • Benefit plans information and direction for your employees
  • Dedicated support team
  • Online Chat Service
  • Appointment Scheduling Option
  • Multilingual assistance
  • Enrollment Over the Phone
  • Tech Support
  • Claim and Billing Issues
  • Replacement of Lost Cards
  • Death and Disability Claims
  • Life Event Assistance
  • And Much More!

 

Call Center Locations

Our Call Centers are located in both Michigan and Nevada to ensure we resolve your employees’ issues efficiently and effectively. We are a year-round benefits center open 8 AM to 11 PM Eastern Standard Time, Monday through Friday.

 

Call Center Overview

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